PRIVACY NOTICE

OVERVIEW

 R-Youu Limited (t/a "On Good Authority") ("we" / "us" / "our") is committed to protecting and respecting your privacy.

The policy set out below ("Privacy Notice") details the basis upon which any personal data that we collect from you or any third party, or that you provide to us, will be used and shared when you visit or make a purchase from our website, www.ongoodauthority.co (the "Site").  

In addition to this Privacy Notice, our website Terms & Conditions of Service apply to the use of any personal data collected from you as a result of your use of the Site.  This Privacy Notice does not apply to our use of personal data where we act as employer.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including, without limitation, technical information, the type of device(s) you use, a unique device identifier, the internet protocol ("IP") address used to connect your device(s) to the Internet, network information, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform, information and details about your use of the Site (including but not limited to traffic data; location data; weblogs and other communication data; the full Uniform Resource Locators ("URL") clickstream to, through and from the Site (including date and time); what you viewed or searched for; page response times, download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page)) and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We may collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; and
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including, without limitation, your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).  We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Notice, we are talking both about Device Information and Order Information.

WHERE AND HOW WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site.  Accordingly, any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information to: 

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store.  You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

 We may also share your Personal Information with other selected support partners including, without limitation our IT support partners, our cloud based customer relationship and data management system, analytics and search engine providers that assist us in the improvement and optimisation of the Site.  For example, we use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also disclose your Personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, and other agreements (including our Terms & Conditions of Service); or to protect our rights, or property, or safety or those of others. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser. 

YOUR RIGHTS

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

Please note that your information may be transferred outside of Europe, including, without limitation, to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  Please check this page regularly to take notice of any changes we may have made. 

THIRD PARTY WEBSITES

 The Site may, from time to time, contain links to and from third party websites.  If you follow a link to any of these websites, please note that those websites have their own privacy policies. We do not control such third parties’ websites and as such do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 GDPR

For the purpose of the General Data Protection Regulation (the “GDPR”), the “controller” of the personal data is R-Youu Limited (t/a "On Good Authority"). 

Our Privacy & Data Protection Compliance officer is Hannah Oliver.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@ongoodauthority.co or by post using the contact details provided below:

R-Youu Limited (t/a "On Good Authority")

Privacy & Data Protection Compliance Officer

5a Bear Ln, London, England SE1 0UH