SHIPPING AND RETURNS

FREE UK DELIVERY

We offer free delivery for all UK mainland addresses (Royal Mail Track 48hr with signature). Please allow 3-5 working days for receipt. We can offer Royal Mail Track 24hr with signature delivery at a cost of £6 per item, please allow 1-2 days for receipt. You can select your delivery option at check-out. You will receive an email confirmation once your order has been sent.

DELIVERY TO THE EU

We can offer shipping to the EU at a cost of £12.65 (Royal Mail tracked and signed). Please allow up to 3-5 days for receipt. You will receive an email confirmation once your order has been sent.

DELIVERY OUTSIDE THE UK AND THE EU

There is an £18.40 shipping fee for all delivery addresses outside of the UK and the EU (Royal Mail tracked and signed). Your delivery should arrive within 5-7 working days. You will receive an email confirmation once your order has been sent. Please note that your order may also be subject to import duties and taxes. These will be applied once the shipment reaches your country of residence and it is your responsibility to pay these charges.

DELIVERY ISSUES

If you experience any delivery issues with your order, please contact us at hello@ongoodauthority.co along with your order number or you can contact Royal Mail directly.


Whilst we will make every effort to deliver your orders in line with these set out timelines, we cannot guarantee they will always be met as some factors affecting delivery, such as adverse weather conditions, are outside of our control.

FREE UK RETURNS

If you wish to return an item, you have 14 days from receipt of your shipment to request and return an order for a full refund or size exchange. In order to request a return, please click here and fill in the required details. You will then be issued a CollectPlus label to print out and attach to your parcel for free return.  Your parcel can be dropped off any CollectPlus store. Find your nearest drop-off point.

The garment must be returned in its original packaging with all labels and swing tickets still attached and it must be unworn and unwashed and in a condition that is good enough for resale. Items that do not meet this criteria will not be refunded.

Refunds will be made within 10 days of receipt of the item and will be credited back to the original payment method used at purchase.

INTERNATIONAL RETURNS

Please contact us at hello@ongoodauthority.co for returns outside of the UK. You will be responsible for your own shipping charges.